Refund policy

We want you to love your display case. If you don't, you can return it within 30 days of delivery.

How to return

  1. Email us at erikaotto@me.com with your order number and the reason for the return.
  2. We'll reply with return instructions and the return address. Please don't send items back without contacting us first.

Conditions

  • Items must be unused, undamaged, and in their original packaging.
  • The buyer is responsible for return shipping costs, unless the item arrived damaged or defective.

Damaged or defective items

If your case arrives cracked, broken, or the lights don't work, email us within 7 days of delivery with a photo. We'll send a replacement or a full refund at no cost to you.

Refunds

Once we receive and inspect your return, we'll refund your original payment method within 5–10 business days.